From real-time AI transcription to a beautifully crafted native Salesforce Utility Bar experience — explore every capability that makes Ragsi Tel the most complete Microsoft Teams ↔ Salesforce integration.
Eight purpose-built AI capabilities that turn every Teams call into a structured, actionable Salesforce record.
Real-time speech-to-text for every Teams call, logged automatically into the right Salesforce record.
Instant AI-generated summaries with key action items and next steps the moment a call ends.
Detect customer emotions in real time and surface mood trends across all your conversations.
AI-driven routing connects callers to the right rep based on context, intent and history.
Live in-call suggestions, talk tracks and objection handling powered by your CRM data.
Salesforce Einstein surfaces deal risks, opportunity scores and predictive analytics on every call.
AI recommends the optimal follow-up — email, meeting or task — the moment a call ends.
Zero manual entry — every call, note and follow-up is auto-logged to the right Salesforce record.
Reps sign in once with Microsoft and stay productive without ever leaving the CRM. Every screen is purpose-built for Salesforce Lightning.
Click-to-call from any Salesforce record with smart number formatting and recent contacts.
Mute, hold, transfer, add notes and view contact context — all in one focused panel.
Searchable, filterable history of every inbound and outbound call across the team.
Instant caller match against Contacts, Leads and Accounts with one-click answer.
AI-generated summary, action items and sentiment review attached to the activity record.
Lightning-fast lookup across Salesforce contacts, leads and custom objects.
Manage status, toggle AI features, configure audio devices and call-logging preferences.
Single SSO sign-in with Microsoft 365 — no separate accounts or passwords to manage.
Security, scale and Salesforce-native design — without the heavy implementation cost of legacy CTI vendors.
Microsoft Graph & Salesforce OAuth with no third-party data storage. Your call data stays in your tenant.
Install from AppExchange, connect Microsoft Teams, assign permissions — and your reps are calling in minutes.
From 10 to 10,000 users — Ragsi Tel scales with your org without performance trade-offs.
Direct access to certified Salesforce architects and dedicated onboarding for every customer.
See Ragsi Tel in action with a live demo, or install it directly from the Salesforce AppExchange.